Firstly, we recently celebrated our 12th birthday milestone! Since the Covid era, we have achieved a ‘hat-trick’ of record-breaking financial years – so it feels right to give a big ‘shout out’ to our clients, partners, and cheerleaders, as well as a big well done to all our team members for making it happen. “So, what has this got to do with Customer Centricity?” I hear you say. Well, everything, actually. As a boutique consultancy, our success is largely due to our unwavering focus on exceeding client expectations and adapting to their ever evolving needs.

Our brand essence, “Growing your business [‘Archi’], building your people [‘Pelo’],” has always been a golden thread through to the transformational changes and outcomes we deliver. We love working with clients who view ‘budget spent’ on people and culture as an investment rather than a cost. ROI has always been at the heart of what we do, and we are about to become even better.

We are pleased to announce that we have made BIG moves to become even more effective in eliciting and implementing primary deliverables with you. We are thrilled to welcome some new experts to help you: Ross Boyd MBE & Nicola Moffat, experienced ex-leaders from the British Armed Forces and Google respectively, who will help us (and you) achieve more rigour with ‘OKRs’ and cutting-edge, agile ways of team working. Additionally, our evolved and exciting ‘High Performance Bootcamp Programme’ for Leaders/Managers is now available, with incredible client successes to back it up, as well as a new range of ‘spin-off’ intensive bootcamps sessions such as Great Meeting Culture, High-Performance Presentations, and Managing Pressure/Building Resilience. Finally, most client successes start with our powerful ‘Keynote Plus’ team offsites or company away days with Prof. Damian Hughes alongside our powerful & practical breakout workshops.